Since the place is so big and you walk a alot, this is a slightly bigger deal than you might think. We were always stepping aside or nearly being run over by the very apologetic staff. Wish they could have built some service roads when they were planning the resort.

One other slight negative is the presence of many trolleys, service carts, mopeds and other vehicles on the paths the guests use for getting around. I would ALMOST say the spa was negative only because there are so many people at this huge resort it felt a bit like I was on a conveyor belt both times I had spa appointments.lots of people being moved around rather quickly with so much efficiency that it slightly detracted from the relaxation. It would have been miserable with young kids. This made the bus trek to the excursion destinations pretty long for some of us. Yes, most resorts use companies that do the big hotel-to-hotel round-up of guests for excursions, but the location of the Hard Rock is slightly removed from the other resorts. We had a few folks gone for 6-7 hours for 4 hours worth of activity. The grounds are huge which gave the kids their space, the food was average but abundant, the service was lovely, the pools and common areas were well kept, the casino was fun, the beds comfortable, the rooms large and the beach was gorgeous and you could walk for miles and miles on it! (We did!) Negatives were few: the excursions were VERY hit-or-miss. Our group of teens celebrating their graduation from high school and their (mostly mothers) parents had a great time at this resort. They have No Couth! And at times are just down right Rude! More Show less

The food over here is Average at best! Then my son wanted to get the Xbox controls from the lobby and while I was doing that they hounded my GF and 15yr old daughter to the 'Legendary Tour'. We then proceeded to eat lunch at 12:00 noon. TheyTurned us over to Good Guy Closers for Using those Resort Credits Which have more hooks than a trout line! After all this we used and booked some of our credits. After we told the last person NO ( Which was 3 Total. That turned in to a ' Time Share' pressure cooker! After being Slammed to Buy Now! Vacation Packages for $40-90K. We were pounced on by a so called Concierge! She was loaded on Coke! And hammered us to agree to go to Breakfast at 9:00 am for a' Legendary Tour'. Yesterday upon arriving from a day of travel we checked in. They hound you to come and use your Room Credits! (16% service charge of course). I am on my second day at this resort and I have received at least 6-8 phone calls in my room.

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